Questions About our Carpet Cleaning Services
The manual scrub wand is a good cleaning tool for cleaning
lightly soiled carpet. When cleaning more heavily soiled carpet,
the wand becomes a ‘beast of burden.’ Cleaning results depend
upon the strength, stamina, and technique of the person working
the wand. Cleaning heavily soiled carpets with a scrub wand is
‘hard labor.’ The repetitive motion of scrubbing back and forth
is extremely strenuous and fatiguing. An individual can not
scrub long enough to effectively clean your carpets.
First and foremost the Rotovac is an electric power scrubbing
tool. Comparing the Rotovac to a wand is like comparing a skill
saw to a hand saw. We have converted a back and forth manual
task to a much easier and more efficient rotary mechanized
operation. Which makes more cleaning passes per minute than is
possible with a manual scrub wand. In addition, the cleaning
passes are from all directions rather than just back and forth.
This is what produces better cleaning results for you.
Does the Rotovac work on
all types of carpet?
The Rotovac has a carpet pile height adjustment wheel which
allows it to work on all installed over pad carpet, and most
commercial glue downs.
What is the dry time
of the Rotovac compared to a wand?
The Rotovac on average leaves the carpet about 20 x drier when
compared to a manual scrub wand under similar conditions.
Why should I have my
There are many reasons to have your carpet and upholstery
Health- Carpeting and fabrics
not cleaned and properly maintained have the potential to
cause a variety of health problems inside the home or work
Life of your carpet- can be
greatly extended by simple routine professional cleaning.
Appearance- maintain the
original look and luster of your carpet with regularly
How often should I
have my furniture cleaned?
The EPA currently has issued no guidelines on the recommended
cleaning frequency for upholstery. Until such a guideline has
been issued, our company recommends that you have your
upholstery cleaned every other time your carpet is cleaned.
Example: if your carpets get cleaned every six months, your
upholstery should be cleaned once a year.
Should I vacuum before
the carpet cleaner arrives?
Yes, vacuuming is essential to the longevity of your carpet. You
should vacuum your carpet as often as possible. Vacuuming is not
a part of our basic carpet cleaning service, but can be found in
our premium package.
Do you move furniture?
When necessary we will move and replace small furniture in its
*We will not move musical instruments, grandfather clocks, most
beds, full china hutches, full bookshelves, entertainment
centers, pool tables...our technicians reserve the right not to
move any piece of furniture or household object that they do not
feel comfortable with.
Should I move
Yes, you should remove from the areas being cleaned, all nick
knack and breakables.
How long will it take
for my carpet or furniture to dry?
Our dry times typically range from 2 - 6 hours. Dry
times can be affected by many factors including weather,
humidity, and airflow.
How long before I can
walk on my carpet?
You can walk on your carpet immediately but it is recommended
that you limit traffic until completely dry.
Are the products you
Yes, we use the #1 line of cleaning products in the world. This
allows us to guarantee the highest quality job available at any
price! Our products are: nontoxic, safe for pets & children,
biodegradable, and phosphate free.
Are your technicians
Yes, our technicians attend courses, seminars, and schools
across the country to keep current on the latest in cleaning
Will your services
help my allergies?
Yes, having your carpet and furniture cleaned removes pollutants
and makes for a more friendly breathing environment.
Will you remove all my
Let me start by defining the difference between a spot and a
stain: a spot is any foreign material (soil, liquid, etc.) that
is removable by standard cleaning methods.(The foreign material
is on or around the carpet fiber) A stain is foreign material
(soil, liquid, etc.) on carpet that is not usually removable by
standard cleaning methods. (The foreign material has penetrated
‘soaked into’ fiber and has changed or damaged the fiber itself)
Some stains may be very difficult or impossible to remove.
Does cleaning your
carpet make it wear out faster?
No, actually dirt acts as an abrasive when trapped in your
carpet or fabrics and should be removed to reduce wear.
Does your process
restore the original feel of my carpet?
Yes, our process leaves your carpet fresh, clean, residue free
and soft to the touch.
Should I have a fabric
protector applied after cleaning?
Yes, most carpet manufacturers recommend that you reapply
protector after professional cleaning to restore the original
stain resistance. Some manufacturers even require it as part of
the warranty on the carpet.
My carpet is really
old, should I replace it?
With the cost of replacing carpet being as expensive as it is
today, it is always best to try having the carpet professionally
cleaned first. It is far less costly and may make a world of
Which provides better
indoor air quality: hardwood, or carpet?
Carpet actually acts like a ‘filter’ trapping pollutants which
are then removed by professional carpet cleaning. As long as a
regular cleaning schedule is maintained, carpet provides much
better indoor air quality than hardwood.